Prompt clause



        Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of laws and regulations, and try our best to protect your personal information in a safe and controllable manner. In view of this, the osenyuan.com.cn service provider (or "we" for short) has formulated this "Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and reminds you:

        This policy does not apply to services provided to you by other third parties, nor does it apply to products or services for which a separate privacy policy has been set separately in osenyuan.com.cn.

        Before using the products or services of osenyuan.com.cn, please be sure to read and thoroughly understand this policy, especially the terms marked in bold/bold underline. You should focus on reading, and after confirming that you fully understand and agree to it Start using again. If you have any questions, comments or suggestions about the content of this policy, you can contact us through various contact methods provided by osenyuan.com.cn.

 

        Part One Definition

        osenyuan.com.cn: Refers to the osenyuan.com.cn (domain name is osenyuan.com.cn) website and the osenyuan.com.cn client.

        osenyuan.com.cn service provider: refers to Guangzhou osenyuan.com.cn Internet Technology Information Service Co., Ltd., the Internet information and software technology service provider of osenyuan.com.cn.

        Personal information: refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.

        Personal sensitive information: Refers to personal information including ID number, personal biometric information, bank account number, property information, whereabouts, transaction information, and children under 14 years of age (including) information.

        Personal information deletion: refers to the act of removing personal information from the system involved in the realization of daily business functions, so that it can be kept in a state where it cannot be retrieved or accessed.

        Unless otherwise agreed, the definitions used in this policy have the same meanings as those in the "osenyuan.com.cn Website User Registration Agreement".

 

        Part Two Privacy Policy

        This privacy policy section will help you understand the following:

        1. How we collect and use your information

        2. How do we use cookies and similar technologies

        3. How do we share, transfer, and publicly disclose your information

        4. How do we protect your information

        5. How do you manage your information

        6. How do we deal with the information of minors

        7. How to transfer your information globally

        8. How to update this privacy policy

        9. How to contact us

 

        1. How we collect and use your information

        When you use our products and/or services, we need/may need to collect and use your personal information including the following two types:

        1. In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;

        2. In order to provide you with additional functions of our products and/or services, you can choose to authorize us to collect and use information. If you refuse to provide, you will not be able to use the relevant additional functions or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our products and/or services.

        You understand and agree:

        1. We are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and the specific product/service scope that different users choose to use, the basic/additional functions and the type and scope of personal information collected and used will be different. Please follow The specific product/service function shall prevail;

        2. In order to bring you a better product and service experience, we are constantly striving to improve our technology, and then we may launch new or optimized functions from time to time, and may need to collect and use new personal information or change Purpose or method of using personal information. In this regard, we will separately explain to you the collection purpose, scope and method of use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your consent, and after obtaining your express consent Collect and use. During this process, if you have any questions, comments or suggestions, you can contact us through various contact methods provided by osenyuan.com.cn, and we will answer you as soon as possible.



        We will collect and use your personal information to realize the following functions of this policy:

        (1) Realize the necessary functions for shopping

        1. Help you become our member

In order to register as a member in order to use our membership services, you need to provide your mobile phone number, the member name and password you intend to use to create an account on the osenyuan.com.cn platform. In the process of membership registration, if you provide the following additional information to complete your personal information, it will help us to provide you with more personalized membership services such as member birthday privileges: your real name, gender, date of birth, residence Place, your real profile picture. However, if you do not provide this information, it will affect your use of personalized membership services, but it will not affect the basic browsing, search, and purchase functions of my products or services. If you only need to use browsing and search services, you do not need to register as our member and provide the above information.

        (2) Provide you with product or service information display

        During your use of our services, in order to identify the abnormal status of your account, understand the suitability of the product, and provide you with page displays and search results that are more suitable for your needs, we may automatically collect your usage and store it as web log information. include:

        Device information: We will receive and record the device-related information you use (including device model, operating system version, device settings, unique device identifiers, device environment, etc.) based on your specific operations during software installation and/or use. Hardware feature information), information about the location of the device (including your authorized GPS location and sensor information such as WLAN access points, Bluetooth, and base stations).

        Service log information: When you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save it as a service log, including browse, click to view, search query, favorite, add To shopping cart, transaction, after-sales, follow to share information, publish information, as well as IP address, browser type, telecom operator, language used, date and time of visit.

        Please note that separate device information and service log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify a specific natural person, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use period, unless you have obtained your authorization Or unless otherwise provided by laws and regulations, we will anonymize and de-identify this type of information.

        In order to provide you with information display, search and push services that are more convenient and more in line with your individual needs, we will extract your preference characteristics based on your device information and service log information, and generate indirect crowd portraits based on the characteristic tags. Used to display, push information and possible commercial advertisements.

        If you do not want to accept the commercial advertisements that we send to you, you can reply to unsubscribe via SMS or other methods provided by us to unsubscribe or close. When you use the site search service we provide, we also provide options that are not specific to your personal characteristics.

        (3) Provide you with collection, additional purchase, follow and share functions

        When you browse our website or client, you can choose to collect the goods and/or services you are interested in, add to the shopping cart, establish a follow-up relationship with the merchants/brands/other members you are interested in, and through the Functional components share information with other third parties. During your use of the above functions, we will collect service log information including your favorites and shopping cart addition records, follow relationships, and sharing history to achieve the above functions and other purposes that we have clearly notified.

        (4) Help you complete order placement and order management

        Reservation or order: When you are ready to make a reservation or place an order to purchase goods or services on the osenyuan.com.cn website, you must at least provide us with the consignee’s name, consignee address, zip code and consignee’s contact number; When purchasing cross-border products or purchasing products such as mobile phone number cards or contract machines on the osenyuan.com.cn website, you may also need to provide your real-name information in accordance with national laws and regulations or the requirements of service providers (including basic telecom operators) , These real-name information may include your personal identification information (such as ID card, passport, driver's license, social security card, residence permit), personal biometric information (such as fingerprints, iris, facial recognition features) and other sensitive personal information.

        You can order goods or services for others through osenyuan.com.cn, and you need to provide the aforementioned personal information of the actual orderer. Before providing the aforementioned personal information of the actual orderer to osenyuan.com.cn, you need to ensure that you have obtained its authorization and consent.

        (5) Help you complete the payment

        After you place an order, you can choose payment services provided by third-party payment institutions (including Paypal, etc.) that cooperate with osenyuan.com.cn. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions so that they can confirm your payment instructions and complete the payment.

      (6) Help to complete the delivery of goods or services to you

        After you place an order and choose cash on delivery or complete the payment online, our affiliates or third-party delivery companies that cooperate with us will complete the delivery of the order for you. You know and agree that our affiliates or third-party delivery companies that cooperate with us will use your order information in the above links to ensure that your ordered goods can be delivered safely. If you refuse to share such information, we will not be able to complete the relevant delivery services.

        While providing delivery services to you, the delivery staff of the delivery company will assist you in completing the real-name certification based on the requirements of certain business laws that require real-name certification. In this link, we or the delivery company will use your ID to verify your identity through the proprietary equipment of the country’s authorized certification agency. We do not collect your ID information, and we or the delivery company’s delivery staff must Comply with the company's confidentiality system.

        (7) Customer service and dispute handling

        When you contact us or apply for after-sales and dispute settlement, in order to protect your account and system security, we need you to provide the necessary personal information to verify your membership.

        In order to facilitate contact with you and help you solve the problem as soon as possible or record the handling plan and results of related problems, we may save your communication/call records with us and related content (including account information, order information, and you provide to prove relevant facts). Other information, or the contact information you left), if you consult, complain or provide suggestions for a specific order, we will use your account information and order information.

        In order to provide services and improve service quality for reasonable needs, we may also use other information about you, including relevant information you provide when you contact customer service, and questionnaire response information sent to us when you participate in a questionnaire survey.

        (8) Provide you with the public release function of comments, posting orders and other information

        You can publicly publish information through the comment, posting and other information publishing functions that we provide you, including as a member, you can publish graphic/video content, post reviews and Q&A content, and as a seller publish information about products and/or services, Store related information.

        We may determine whether you can enjoy the corresponding function permissions based on your membership type and web log information (for example, only members who have purchased a product can answer questions from other members about the product by asking everyone).

        Please note that the information you publicly release may involve personal information of you or others or even sensitive personal information. For example, you choose to upload pictures containing personal information when evaluating. Please consider more carefully whether to share or even publicly share relevant information when using our services.

        (9) Provide you with security

        In order to improve the security of your use of the services provided by us and our affiliates and partners, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , Network intrusion and other security risks, and to more accurately identify violations of laws and regulations or relevant agreement rules of osenyuan.com.cn, we may use or integrate your member information, transaction information, equipment information, service log information, and our affiliated companies, Partners obtain information authorized by you or shared in accordance with the law to comprehensively determine your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

        (10) Provide you with other additional services

        In order to provide you with more convenient, higher-quality, and personalized products and/or services, and strive to improve your experience, we may collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of osenyuan.com.cn's basic services such as browsing, searching, and purchasing, but you may not be able to obtain the user experience brought to you by these additional services. These additional services include:
1. Personalized recommendation service based on location information: We will access to obtain your location information after you turn on the location permission, and provide you with page displays, products and/or services that better meet your needs based on your location information, such as You recommend nearby offers.

 
        2. Additional services for accessing and uploading pictures/videos based on the album (picture library/video library): You can use this function to upload your photos/pictures/videos after enabling the album permissions to change your avatar, post comments/share , Take photos for shopping or communicate with customer service to provide proof and other functions. We may use the photos/pictures you upload to identify the goods or services you need to buy, or use review information that contains the photos or pictures you uploaded.

        You understand and agree that the above additional services may require you to enable access to your location information (geolocation), camera (camera), and photo album (picture library) in your device to collect and collect information related to these permissions. use. Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you turn off any permission, you cancel the authorization, and we will no longer continue to collect based on the corresponding permissions. And the use of related personal information can not provide you with the services corresponding to this authority. However, your decision to close the authority will not affect the previous collection and use of information based on your authorization.

        (11) Other

        1. If the information you provide contains personal information of other users, you need to ensure that you have obtained legal authorization before providing such personal information to osenyuan.com.cn.

        2. If we use information for other purposes not specified in this policy, or use information collected for specific purposes for other purposes, or we actively obtain your personal information from a third party, we will obtain you in advance Agree.

        If we obtain your information indirectly from a third party, we will explicitly request the third party in writing to collect personal information after obtaining your consent in accordance with the law, and inform you of the content of the shared information, which involves sensitive information. Before providing it to us, it needs to be clearly confirmed by you, and requires the third party to make a commitment to the legality and compliance of the source of personal information. If the third party violates the behavior, we will explicitly require the other party to bear the corresponding legal responsibility; at the same time; , Our professional security team will strengthen the security of personal information (including sensitive information reporting, sensitive information encrypted storage, access control, etc.). We will use no less than the same protection methods and measures as our own users' personal information to protect the personal information obtained indirectly.

        3. Exceptions for obtaining authorization and consent

        You fully understand and agree that we do not need your authorization or consent to collect and use your personal information under the following circumstances, and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent, and information request:

        (1) Related to national security and national defense security;

        (2) Related to public safety, public health, and major public interests;

        (3) Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and execution of judgments;

        (4) In order to protect your or other individuals' life, property and other major legal rights and interests, but it is difficult to obtain the consent of the person;

        (5) Your personal information disclosed to the public on your own;

        (6) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

        (7) Necessary for signing and fulfilling relevant agreements or other written documents with you;

        (8) Necessary for maintaining the safe and stable operation of the products and/or services provided, such as detecting and disposing of product and/or service failures;

        (9) Necessary for legal news reports;

        (10) When it is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and when they provide academic research or described results to the outside, they de-identify the personal information contained in the results;

        (11) Other circumstances stipulated by laws and regulations.

        4. If we stop operating osenyuan.com.cn products or services, we will promptly stop continuing to collect your personal information, and will notify you of the suspension of operations in the form of one-by-one delivery or announcement, and we will be Personal information related to the closed business is deleted or anonymized.

 

        2. How do we use cookies and similar technologies

        (1) Cookie

        1. In order to ensure the normal operation of the website, provide you with a more relaxed visit experience, and recommend content that may be of interest to you, we will store a small data file called Cookie on your computer or mobile device. Cookie usually contains a logo Character, site name, and some numbers and characters. With the help of cookies, the website can store data such as your preferences or the products in the shopping cart/shopping bag.

        2. You can manage or delete cookies according to your own preferences. You can clear all cookies saved on your computer, and most web browsers have a function to block cookies. But if you do this, you need to change the user settings every time you visit our website, which may also cause some functions to not work properly. To learn how to change browser settings, please visit the relevant settings page of the browser you are using.

        (2) Cookie similar technology

        In addition to cookies, we also use web beacons, pixel tags and other similar technologies on our website. For example, the email we send you may contain an address link that links to the content of our website. If you click the link, we will track the click to help us understand your product or service preferences so that we can proactively improve our customers Service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.



        3. How do we share, transfer, and publicly disclose your information

        (1) Sharing

        We will not share your personal information with companies, organizations and individuals other than osenyuan.com.cn service providers, except in the following cases:

        1. Sharing under statutory circumstances: We may share your personal information with external parties in accordance with laws and regulations, litigation, dispute resolution needs, or in accordance with the requirements of administrative and judicial organs in accordance with the law.

        2. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

        3. Sharing when you actively choose: you purchase goods or services through the osenyuan.com.cn platform, we will share the necessary information related to the transaction in your order information to the provision of related goods or services according to your choice In order to fulfill your transaction and after-sales service needs.

        4. Sharing with affiliated companies: In order to facilitate us to provide you with products and services based on the osenyuan.com.cn platform account, recommend information that may be of interest to you, identify abnormal member accounts, and protect osenyuan.com.cn affiliates or other users Or the personal and property safety of the public is protected from infringement, and your personal information may be shared with our affiliates and/or their designated service providers. We will only share necessary personal information and are bound by the purpose stated in this privacy policy. If we share your sensitive personal information or the affiliate company changes the purpose of using and processing personal information, we will again ask for your authorization and consent.

        5. Sharing with authorized partners: only to achieve the purpose stated in this privacy policy, some of our services will be provided by us and authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with logistics service providers to arrange delivery, or arrange partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.

        Currently, our partners include the following types:

        (1) Suppliers of goods or technical services. We may share your personal information with third parties who support our functions. These supports include supplying or providing infrastructure technical services, logistics and distribution services, payment services, data processing, etc. for us. Our purpose of sharing this information is to achieve the core shopping functions of our products and/or services. For example, we must share your order information with logistics service providers to arrange delivery; or we need to compare your order number and order amount with Third-party payment institutions share to realize their confirmation of your payment instructions and complete the payment, etc.
        (2) Partners who entrust us to promote. Sometimes we will represent other companies to provide promotional services to user groups who use our products and/or services. We may use your personal information and the indirect user portrait formed by the collection of your non-personal information to share with partners who entrust us to promote ("the entrusting party"), but we will only provide these entrusting parties with the coverage and effectiveness of the promotion Sexual information without providing your personally identifiable information, or we aggregate this information so that it does not identify you personally. For example, we can tell the entrusting party how many people have viewed their promotional information or purchased the entrusting party’s goods after seeing this information, or provide them with unidentifiable statistical information to help them understand their audience or customers.

        (2) Transfer

        We will not transfer your personal information to any company, organization or individual, except in the following cases:

        1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

        2. In the event of a merger, acquisition, or bankruptcy liquidation of osenyuan.com.cn service providers, or other situations involving mergers, acquisitions, or bankruptcy liquidation, if the transfer of personal information is involved, we will require new holders of your personal information Companies and organizations continue to be bound by this policy, otherwise we will require the companies, organizations and individuals to re-seek authorization and consent from you.

        (3) Public disclosure

        We will only publicly disclose your personal information under the following circumstances:

        1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;

        2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the osenyuan.com.cn platform, or to protect the personal and property safety of users of the osenyuan.com.cn platform or the public from infringement, we may follow the law Disclosure of personal information about you under laws or regulations or with your consent, including relevant violations and the measures that the osenyuan.com.cn platform has taken against you. For example, if you seriously violate the rules of osenyuan.com.cn due to selling counterfeit goods, we may publicly disclose your store authentication subject information and violations.

        (4) Exceptions for obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information

        In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

        1. Related to national security and national defense security;

        2. Related to public safety, public health, and major public interests;

        3. Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and execution of judgments;

        4. In order to protect your or other individuals' life, property and other major legal rights and interests, but it is difficult to obtain the consent of the person;

        5. Your personal information disclosed to the public on your own;

        6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

        Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify specific individuals and cannot be restored, there is no need to share, transfer, and publicly disclose data after such processing. We will notify you separately and get your consent.



         4. How do we protect your information

        (1) We have adopted reasonable and feasible safety protection measures that comply with industry standards to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, the data exchange between your browser and the server is protected by SSL protocol encryption; we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent malicious attacks on personal information; we will Deploy an access control mechanism to make every effort to ensure that only authorized personnel can access personal information; and we will organize security and privacy protection training courses to strengthen employees’ awareness of the importance of protecting personal information.

        (2) We will take reasonable and feasible measures and try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purpose stated in the policy, unless the law has mandatory retention requirements, such as the "People's Republic of China E-Commerce Law" requires product and service information, transaction information to be kept for the time of transaction No less than three years from the date of completion. And our criteria for judging the aforementioned deadlines include:

        1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;

        2. Guarantee the safety and quality of the services we provide you;

        3. Do you agree to a longer retention period;

        4. Whether there is any other special agreement on the retention period.
After your personal information exceeds the retention period, we will delete your personal information or make it anonymized in accordance with the requirements of applicable laws.

        (3) The Internet is not an absolutely secure environment. When using osenyuan.com.cn platform services, you can establish contacts and share with each other through our services. When you create a communication, transaction, or sharing through our services, you can choose the object of communication, transaction or sharing independently, as a third party who can see your transaction content, contact information, exchange information or sharing content and other related information.

        (4) When using the osenyuan.com.cn service to conduct online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please properly protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact osenyuan.com.cn customer service immediately so that we can take corresponding measures according to your application.

        (5) After a personal information security incident unfortunately occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and reduce risks Suggestions, remedies for you, etc. We will inform you of the relevant situation of the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

        (6) If you find that your personal information is leaked, especially your account and password, please contact us immediately through the contact information agreed at the bottom of this policy so that we can take corresponding measures.

 

        5. How do you manage your information

        You can access and manage your information in the following ways:

        (1) Query, correct and supplement your information

        You have the right to inquire, correct or supplement your information. You can do it yourself in the following ways: log in to osenyuan.com.cn, enter the "My" homepage, click on personal account settings, and then query and correct personal information and personal account related information;

        (2) Delete your information

        You can delete part of your information in the manner listed in "(1) Inquiry, Correction and Supplement of Your Information".

        In the following situations, you can request us to delete personal information:

        1. If our handling of personal information violates laws and regulations;

        2. If we collect and use your personal information without obtaining your explicit consent;

        3. If our handling of personal information seriously violates our agreement with you;

        4. If you no longer use our products or services, or you voluntarily cancel your account;

        5. If we no longer provide you with products or services forever.

        If we decide to respond to your deletion request, we will also notify the subjects who have obtained your personal information from us as much as possible at the same time and require them to delete them in a timely manner (unless laws and regulations provide otherwise, or these subjects have independently obtained your authorization) .

        When you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and isolate it from any further processing. Until the backup can be cleared or achieved anonymity.

        (3) Change the scope of your authorization

        Please understand that some basic personal information is necessary for you to use osenyuan.com.cn services, but the provision of most other personal information is up to you. You can change the scope of your authorization to continue to call additional functions to collect your personal information or withdraw your authorization by deleting information, turning off device functions, etc. After you withdraw your authorization, we will no longer be able to provide you with the services corresponding to your withdrawal of authorization, and we will no longer process your corresponding personal information.

        If you don't want to accept the promotional information we send you, you can cancel at any time through the following methods:

        1. You can request us to stop sending promotional SMS according to the SMS unsubscription guidelines.

        2. You can cancel our sending you promotional emails according to the unsubscribe guidelines in the promotional emails.

        3. You can use the mobile client "My-Settings-Message Notification Settings" to set whether to accept the products and promotional information that we push to you through "Notifications".

        (4) Cancel your account

        You have the right to cancel your account, and you can apply for cancellation in the following ways: log in to http://www.osenyuan.com.cn, enter the "My" homepage, click "Help and Customer Service" in the "My Service" column, Apply for cancellation through the method publicized in the "Cancel Account" column in the "Self Service".



        (5) Constrain the automatic decision-making of the information system

        In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appeal methods without infringing on the trade secrets of osenyuan.com.cn or other user rights and public interests.

        (6) Responding to your above request

        To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.

        We will reply within 15 days. If you are not satisfied, you can also initiate a complaint through osenyuan.com.cn customer service.

        For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain fee as appropriate. For information not directly related to your identity, unreasonable duplication of information, or excessive technical means (for example, the need to develop a new system or fundamentally change current practices), bring risks to the legitimate rights and interests of others, or unrealistic requests , We may refuse.

        In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:

        1. Related to national security and national defense security;

        2. Related to public safety, public health, and major public interests;

        3. Related to criminal investigation, prosecution, trial, and execution of judgments;

        4. There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;

        5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

        6. Involving commercial secrets.

 

        6. How do we deal with the information of minors

        In e-commerce activities, we presume that you have the corresponding capacity for civil conduct. If you are a minor, we ask you to ask your parents or guardians to read this privacy policy carefully and use our services or provide us with information with the consent of your parents or guardians.

        In the case of collecting personal information of minors through the use of our products or services with the consent of their parents or guardians, we will only use, share, or transfer them when permitted by laws and regulations, the parents or guardians have expressly agreed, or are necessary to protect minors Or disclose this information.

 

        7. How to transfer your information globally

        The personal information collected and generated during our operations within the territory of the People's Republic of China is stored in China, except in the following circumstances:

        1. Applicable laws have clear regulations;

        2. Obtain your explicit authorization;

        3. You conduct personal active actions such as cross-border transactions through the Internet.

        In response to the above circumstances, we will ensure that your personal information is adequately protected in accordance with this privacy policy.

 

        8. How to update this privacy policy

        Our privacy policy may change.

        Without your explicit consent, we will not restrict your rights in accordance with this privacy policy. We will post any changes to the privacy policy on a dedicated page.

        For major changes, we will also provide more noticeable notifications (including we will notify you through osenyuan.com.cn publicity and even provide you with pop-up prompts).

        The major changes referred to in this policy include but are not limited to:

        1. Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;

        2. Significant changes have taken place in our control rights. Such as changes in the information controller caused by mergers and acquisitions, etc.;

        3. The main objects of personal information sharing, transfer or public disclosure have changed;

        4. Your right to participate in the processing of personal information and how to exercise it has undergone major changes;

        5. The department responsible for handling personal information security, contact information and complaint channels have changed;

        6. The personal information security impact assessment report shows that there is a high risk.

 

       9. How to contact us

        1. If you have any questions, comments or suggestions about this privacy policy or your personal information, please contact the customer service department of osenyuan.com.cn.

        2. Under normal circumstances, we will reply within fifteen days. If you are not satisfied with our response, especially our personal information processing behavior has harmed your legitimate rights and interests, you can also make a complaint or report.